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Delivery & Returns

We offer a FREE delivery service to most of the UK within 2 - 8 working days on all items.

The majority of items are delivered by a contracted courier company. The courier company will contact you 1 - 2 days prior to the delivery to arrange a convenient date and time.

 

Delivery Guide

Please read the full information below prior to placing the order. 

  1. Customer places the order
  2. Order is dispatched to our in-house manufacturers (within 24 hours)
  3. Once the item is ready, goes through various quality checks
  4. Delivery is booked into a route
  5. Customers will receive a phone call from our dedicated delivery team to confirm 24-48 hours prior
  6. Driver will call at least 30 minutes prior to the delivery to ensure you are at home.
  7. IF YOUR POSTCODE IS NOT LISTED BELOW, DELIVERY IS BETWEEN 2-8 WORKING DAYS

 

Delivery & Assembly Service

All deliveries are to the MAIN COMMUNAL DOOR OF THE BUILDING. The couriers will NOT be held responsible for taking any items any further unless agreed otherwise.

 

Installation £60.00 - £80.00 If all customers could ensure that the previous bed/sofa has been dismantled for our team to fit your new bed/sofa as our team are not responsible for dismantling old bed/sofa. Due to health & safety we do not offer the option to take away your old bed.

Contact us on 07702117182 for assembly or room of choice.

We are unable to provide delivery to the following areas:

Ireland, Northern Ireland, Scottish Highlands and Islands, Isle of Wight, Channel Islands including Jersey & Guernsey, other offshore islands including the Isle of Man and Scilly Isles.

 

Returns

Our policy lasts 14 days. If 14 days have gone by since your purchase, unfortunately we cannot offer you a refund or exchange.

To be eligible for a refund, your item must be unused and in the same condition that you received it. It must also be in the original packaging. For hygiene reasons in particular, mattresses cannot be returned once they have been removed from their original packaging.

Any item that has been opened or not in its original condition, is damaged or missing parts for reasons not due to our error will not be eligible, although there are certain situations where partial refunds are granted. Please contact us for further information.

To complete your return, we require a receipt or proof of purchase.

Any bespoke or made-to-order item is non-refundable and not eligible for exchange.

However, any bespoke or made-to-order items may be eligible for exchange if a product is delivered in a damaged condition. Please contact us for more information.

  

Please Note:

It is the responsibility of the customer to ensure the order is placed correctly.

In order to cancel or amend an order, we require notice within 5 days of the original order date.